What types of products do you offer?
We offer a wide range of personalized gift boxes for various occasions. Each box is carefully designed and can include customizable items according to your wishes.

Are the products customizable?
Yes, most of our products can be personalized with names, dates or messages. Personalization options are indicated on each product sheet.

How long does customization take?
The average lead time is 2 to 5 business days, depending on the type of customization.

Can I change or cancel my order?
Orders can be modified or cancelled within 24 hours of validation. Once the customization has started, no changes will be possible. We invite you to carefully check the spelling of your customization text.

What are your delivery times?
Our delivery times vary between 5 and 10 business days depending on your location and the type of shipping chosen.

What are the delivery costs?
Shipping costs depend on the weight of your order and your location.

Do you ship internationally?
Yes, we ship to multiple countries. Shipping times and costs are adjusted based on the destination.

Can I return a product?
Personalized items are non-refundable unless they are defective or have been an error on our part. For non-personalized items, you have 14 days to make a return.

How do I report a problem with my order?
If you receive a defective or incorrect item, please contact us within 48 hours of receipt with a photo and description of the problem.

How can I contact you?
You can contact us by email: contact@maison-nejma.fr

Do you have customer service?
Yes, our customer service is available Monday to Friday, 9am to 6pm. We promise to respond to your requests within 48 hours.